Terms of service

1. Who we are

MerchCamel is run by [Business legal name] ("MerchCamel", "we", "us"), [Contact address]. Email: team@merchcamel.com. If you order for a team, school or company, you confirm you're allowed to order on its behalf.

2. Custom orders

Everything we sell is printed to order with your design. Production starts after you pay (or pay the deposit on an invoice) and the art is approved. Mockups in the designer show roughly how your order will look. They aren't an exact preview of size, placement or color.

3. Art proofs and approval

We check every design before printing and may email you a proof. When you approve a design or proof, you're confirming the spelling, names, numbers, dates, colors, layout and sizes are right. We print what you approve, and we aren't responsible for mistakes in an approved design. If we spot a problem (like low-resolution art) we'll contact you before printing, which may delay your order.

4. Your artwork

When you upload artwork, logos, photos, names or text, you confirm that:

• you own it, or you have permission (a license) to use it and to have it printed on products, and
• printing it doesn't infringe anyone's copyright, trademark, privacy or publicity rights or break any law.

You keep all rights to your artwork. You give us permission to use it only to show you mockups and to make, ship and support your order. We won't use it in our marketing without asking you first.

We may refuse or cancel any order, with a full refund, if we believe the design infringes someone else's rights (for example, a pro sports or college logo without a license, or a brand you don't represent), or if it's hateful, harassing, sexually explicit, violent or otherwise something we don't want to print. That decision is ours.

If someone makes a claim against us because of artwork you gave us, you agree to cover our reasonable costs of that claim, including legal fees. If you think something we printed infringes your rights, email us.

5. Prices and payment

• Prices are in US dollars. Bulk discounts depend on the total number of pieces of the same design, as shown in the price table on each product. The price is set when you pay.
• Shipping is added at checkout. Sales tax is added where required. Tax-exempt organizations can send a valid certificate, and we'll remove the tax once it's approved.
• Payments are processed by Stripe. We never see or store your full card number. Invoices are due by the date shown on the invoice, and an invoice may require a deposit before production starts.
• Coupon codes have their own rules and can't be exchanged for cash.

6. Pricing errors

We work hard to show the right prices and product details, but mistakes happen. If an item is listed at the wrong price, we'll contact you before printing. You can pay the correct price or cancel for a full refund. We may cancel orders placed at an obvious pricing error even after we've accepted them.

7. Production and shipping

• Most orders ship about [10] business days after art approval. That's an estimate, not a guarantee, unless we've agreed to an in-hands date with you in writing.
• We ship only to addresses in the United States.
• Please double-check your shipping address. We aren't responsible for orders sent to an address you gave us that turns out to be wrong.
• Risk of loss passes to you when the carrier delivers your order. If a package is lost or arrives damaged, tell us and we'll help with the carrier claim.
• Blank garments come from outside suppliers. If a color or size goes out of stock, we'll contact you to pick a substitute or refund that part of the order.

8. Cancellations, returns and reprints

You can cancel for a full refund until production starts. Because every item is made for you, custom printed items can't be returned or exchanged for a different size. If something is defective or we made a mistake, we'll reprint it or refund you if you tell us within [N] days of delivery. The details are in our returns & reprints policy.

9. Your account

You sign in with a link we email you. Keep access to your email account secure, because anyone who can read it can sign in as you. Tell us right away if you think someone else has used your account.

10. Using the site

Please don't misuse the site: no trying to break in, scraping it in bulk, uploading malware or using it to break the law. The site's content, including our logo, text and product photos, belongs to us or our suppliers. Brand names belong to their owners.

11. Warranty

We stand behind our printing as described in the returns & reprints policy. Apart from that, and to the extent the law allows, the site and products are provided "as is", without other warranties, express or implied, including merchantability and fitness for a particular purpose. Garment warranties, if any, come from the garment manufacturer.

12. Limitation of liability

To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order. We aren't liable for indirect or consequential losses, such as a missed event, lost profits or lost business. Some states don't allow these limits, so they may not all apply to you.

13. Disputes and governing law

If you have a problem, please email us first. Most things can be fixed quickly. These terms are governed by the laws of the State of [State], without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in [County], [State], unless the law says otherwise. [Have counsel decide whether to add arbitration or a small-claims option.]

14. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. The terms in effect when you place an order apply to that order.

15. Privacy

How we handle your information is explained in our privacy policy.